The workaround is to "allow application" from Sophos Home Dashboard OR add a local exclusion for the detection path to gain normal functionality as outlined in - Exploit exclusions (Windows - Local exclusions)Įnpass password manager will be blocked by Sophos Home. Launching Convene application from local HTML file is prevented by Sophos Home's Exploit Mitigation feature. Users may also ensure exclude an entire folder for where these applications are saved as per: Setting scan exceptions The workaround is to allow and restore the applications as per: Excluding a file or application from Machine Learning detection. exe's using AutoIt are flagged by Sophos Home's Machine learning feature. Adding a Web Exception for the IP address 127.0.0.1 will assist with accessing some sites. Some German customers have been reporting an issue loading AusweisApp2, used for identification purposes with the German Government. Holding down the left mouse button, drag the icon to the left end of the menu bar until it displays a complete Sophos Home UI.Hover your mouse cursor over the Sophos Home shield. ![]() We are aware that the Sophos Home UI and feature menus are cut off if the shield is positioned near the right end of the Mac menu bar shown in the below screenshot: Sophos Home UI gets cut off if the Sophos Home shield is set further to the right.Workaround: Restart Sophos Home UI via Active Monitor:.Sophos Home Shield scanning animation will get stuck if right-click scanning an empty folder.This is a known issue that self-corrects when users reconnect to a network. Sophos Home Shield will turn red if the Mac is started while disconnected from the internet.See our Captive Portal article for workaround options ![]() There is currently no workaround other than keeping the feature disabled or using a different browser. Neither HTTP nor HTTPS traffic will be processed by Sophos if Safari's Private Relay is enabled. Safari -Web Filtering/Protection does not work if Private Relay is enabled.Workaround: Turning off Network File Scanning may reduce the performance impact, however it does not eliminate it (and some customers have not seen any benefit with this change). However, we will update this entry once new information becomes available from Apple. Technical support cases will not be kept open by Sophos as there is currently no information from Apple about when this issue may be addressed. Apple has acknowledged this to be their issue. This problem stems from corruption of the Apple TCC database/caching of permissions. Some applications such as OneDrive/SharePoint accessed apps, as well as Olive Tree Bible Study, are encountering notable delays following a recent macOS update to Sonoma. Potential performance degradation of some apps. ![]()
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